Customer Relationships and Services Management
In today’s competitive business world, businesses compete with identical product offering and therefore the differentiation and the competitive advantages is gained on the basis of Service attached to the product.
Services come in different ways, to most commonly known types such as “Customer Service Management” to “Service and Quality Teams” to modern combinations such as “Key Account Management” and “Service Consultants”
Service sectors all around the word seen a double digit growth during past couple of decades and this is expected to grow at a similar rate for the foreseeable future, therefore fully qualified Service professionals are always in high demand.
Courses Offered
Accreditation
The Postgraduate Diploma in Business Management and Research Methods qualfication is awarded by The Association of Business Practitioners (ABP)
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