The aim of Facilities and Accommodation Operations module is to provide students with an overview of the range of functions within the facilities department of hotels.

Summary of Learning Outcomes

To succeed in this module, students must;

• Describe the operational and supervisory aspects of running an accommodation operation to the requirements of an international client
• Investigate the basic principles and procedures to be employed
• Examine the range of accommodation provided and the regular processes of cleaning and maintenance necessary to ensure the facilities and accommodation meets the customer requirements
• Explore measures which influence and affect the facilities department

Syllabus

Introduction to subject

Organisational structure and communication

The Linen Room

Materials

Procedures and Equipment

Maintenance

Energy

Green Issues

Legislation and emergency procedures   Assessment This module will be assessed via a 2 ½ hour examination, set and marked by CTH. The examination will cover the whole of the assessment criteria in this unit and will take the form of 10 x 2 mark questions and 5 x 4 mark questions in section A (40 marks), Section B will comprise of 5 x 20 mark questions of which candidates must select and answer three (60 marks).   CTH is a London based body and the syllabus content will in general reflect this. Any legislation and codes of practice will reflect the international nature of the industry and will not be country specific.