This module will provide students with a broad introduction into the complex world of hospitality and tourism business operations. It provides an overview of the separate functions and activities that concern managers in modern businesses. This module reflects modern concerns of hospitality and tourism business operations.

Summary of Learning Outcomes

On completion of this module, students will be able to;

• Demonstrate knowledge of the key functional areas of business operations
• Present an awareness of contemporary issues impacting hospitality and tourism businesses world-wide
• Analyse management skills in hospitality and tourism organisations
• Understand the critical issues that affect all businesses world wide and how to evaluate such issues in the context of business performance.

Syllabus

• Introduction to hospitality and tourism Business Operations
• Organisational structures in the hospitality and tourism industry
• The cultures of hospitality and tourism Organisations
• Leadership skills
• Developing staff teams and individuals
• Quality management
• The marketing environment of hospitality and tourism organisations
• Information technology in global hospitality and tourism distribution

Assessment

This module will be assessed via a 2 ½ hour examination set and marked by CTH. The examination will take the form of 10x2 mark questions and 5x4 mark questions in section A (40 marks). Section B will comprise of 5x20 mark questions of which candidates must select and answer three (60 marks).

CTH is a London based body and the syllabus content will in general reflect this. Any legislation and codes of practice will reflect the international nature of the industry and will not be country specific.